MyZOTS

self-care anytime, anywhere

Privacy Policy

Effective Date: 9/2/2024

Welcome to MyZOTS (My Zen Online Therapy Spot). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our app and services. Please read this document carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information:

  • Registration Data: When you create an account, we collect your name, email address, and password. This information is used to create and manage your account.
  • Profile Information: You may choose to provide additional details such as age, gender, and preferences to personalize your experience within the app.
  • Payment Information: If you make in-app purchases, we collect payment details such as credit card information through our secure payment processors. We do not store this information directly.

1.2 Usage Data:

  • Device Information: We collect information about the device you use to access the app, including the device model, operating system, and unique device identifiers.
  • App Activity: We collect data on how you use the app, including features accessed, time spent on the app, and actions taken (e.g., completing a meditation session or adding a journal entry).

1.3 Log Data:

  • Server Logs: When you use the app, our servers automatically record certain information, including your IP address, browser type, and the date and time of your request.

1.4 Cookies and Tracking Technologies:

  • Analytics: We use third-party analytics tools (e.g., Google Analytics) to understand how users interact with the app. These tools may use cookies and collect anonymous data about your usage patterns.
  • Cookies: We use cookies to remember your preferences and enhance your user experience. You can manage cookie preferences through your device settings.

2. How We Use Your Information

2.1 To Provide and Improve Our Services:

  • Personalization: We use your profile and usage data to tailor the app experience to your needs, including recommending relevant content and features.
  • Service Delivery: We use your information to deliver the services you request, such as accessing meditation sessions or tracking your mood.
  • Customer Support: We use your information to respond to inquiries, troubleshoot issues, and provide customer support.

2.2 For Communication:

  • Notifications: We may send you push notifications and emails to inform you about new features, updates, or promotional offers. You can opt out of marketing communications at any time.
  • Account Management: We use your contact information to manage your account, including sending account-related notices.

2.3 For Security and Compliance:

  • Security: We use your data to monitor and protect the security of our app and services, including detecting and preventing fraud or unauthorized access.
  • Legal Compliance: We may process your data to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

3.1 Third-Party Service Providers:

  • We share your information with trusted third-party service providers who assist us in operating our app, processing payments, and analyzing data. These providers are contractually obligated to protect your data and only use it for the purposes we specify.

3.2 Legal Obligations:

  • We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers:

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights

5.1 Access and Correction:

  • You have the right to access and update your personal information at any time through your account settings.

5.2 Data Portability:

  • You have the right to request a copy of your data in a structured, machine-readable format.

5.3 Deletion:

  • You have the right to request the deletion of your account and personal data. Please note that some information may need to be retained for legal or operational reasons.

5.4 Opt-Out:

  • You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or through your account settings.

6. Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

7. Children’s Privacy

MyZOTS is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your own, where data protection laws may differ from those in your jurisdiction. We ensure that appropriate safeguards are in place to protect your data during such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and app, and indicating the effective date. Your continued use of the app after the effective date constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@myzots.io
Mailing Address: MyZOTS Privacy Office, PO Box 4918, Walnut Creek, CA 94596

Thank you for trusting MyZOTS with your mental wellness journey. Your privacy is our priority, and we are committed to safeguarding your personal information.